Information
This Privacy Policy governs the manner in which Tracker Connect (Proprietary) Limited, its holding company and subsidiaries ("Tracker") treat your personal information collected:
By submitting your details and/or by using the Tracker website and/or services we provide and/or by allowing a Tracker unit to be installed in your vehicle, you accept the terms and conditions of this Privacy Policy and explicitly consent to the collection, use and disclosure of your Personal Information in the manner set out below. If you do not agree with the provisions of this Privacy Policy, or are concerned about any aspect relating to the protection of your Personal Information, please do not continue to use the website and/or allow the telematics unit to be installed in your vehicle and/or apply for or use the Tracker services.
The Privacy Policy must be read together with Tracker's terms and conditions of service and website terms and conditions of use. To view Tracker's terms and conditions of service or website terms and conditions of use, please visit www.tracker.co.za. Unless defined elsewhere, terms in this Privacy Policy shall bear the meaning ascribed to them in our terms and conditions of service or website terms and conditions of use.
We respect your privacy and your personal information and for this reason, we take all reasonable measures in accordance with this Privacy Policy, the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other relevant legislation, to protect your personal information and to keep it confidential, even when you are no longer our customer.
This Privacy Policy complies with the principles outlined in POPIA and describes how we handle Personal Information, as defined therein, that we collect from you, from your use of our services, from the telematics unit in your vehicle (if applicable), from your use of our website or from third parties involved in our business dealings with you.
You agree that we may collect, collate, process and/or store your Personal Information, as defined in POPIA, ("process") for the Purpose as set out in clause 4 below.
When there are reasonable grounds to believe that your Personal Information has been accessed or acquired by an unauthorised person, we will notify you and the relevant Regulator, unless a public body responsible for detection, prevention or investigation of offences, or the relevant Regulator, informs us that notifying you will impede a criminal investigation, or if there is another legal ground not to inform you.
When we notify you that your Personal Information has been accessed or acquired by an unauthorised person, we will provide you with sufficient information to allow you to take protective measures against the potential consequences of the compromise.
What is Personal Information?
“Personal information” as defined in Section 1 of POPIA, means information relating to an identifiable, living, natural person and where it is applicable, an identifiable juristic person, including but not limited to:
How we collect your Personal Information
Whenever you complete an application form, contact us electronically or telephonically, apply for or use the services provided by us, or use our website, we collect your Personal Information.
How we use your Personal Information (“Purpose”)
You agree that we may use the information, including the Personal Information we hold about you, in the following ways:
Disclosures of your Personal Information
We will not sell, rent or provide your Personal Information to unauthorised entities or any other third parties (other than as provided herein) for their independent use, without your express consent. If at any stage, after you have given us your consent, you no longer wish for us to use or share your Personal Information with an affiliate, you may withdraw your consent however, your Personal Information may also be shared under the following circumstances:
From whom we collect Personal Information
Personal information will be collected directly from you, or our affiliates, except if:
collection of the information from another source is necessary –
Personal Information that we collect
Personal Information collected about you and your dependants or our employees may include:
Protection of your Personal Information
We value the information that you choose to provide us with and we will take reasonable steps to protect your Personal Information from loss, misuse or unauthorised alteration or access. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information. However, the transmission of information via the internet or electronic mail is not completely secure and we cannot guarantee the security of your information transmitted to our website or via electronic mail. Any transmission of your information to our website or via electronic mail is entirely at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you use the services provided by us, you may be given a user name and password. You are responsible for maintaining the secrecy and confidentiality of your user name and password. Please do not share your password with anyone.
Update of your Personal Information
It is your responsibility to ensure that we have your correct Personal Information on our system. If you ever need to update or correct any of your Personal Information held by us, you can update and correct your information yourself by logging onto MyTracker, or contact Tracker via email or telephonically.
Consumer Protection Act 68 of 2008 (“CPA”) and POPIA
We subscribe to the CPA and the principles outlined Section 11, in which you have the right to restrict unwanted marketing, which includes your right to refuse to accept, or require us to discontinue or to pre-emptively block communication about any marketing from us. Moreover, in terms of POPIA, you have the right to object to the processing of your Personal Information, at any time, if the processing is for purposes of direct marketing other than direct marketing by means of unsolicited electronic communications and you have not given your consent. You have the right not to have your Personal Information processed for purposes of direct marketing by means of unsolicited electronic communications from third parties unknown to you, other than Tracker’s duly appointed and authorised third party business partners who may do so on Tracker’s behalf.
Changes to this Privacy Policy
We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time. Any changes to this Privacy Policy will be drawn to your attention on our website. You agree to review the Privacy Policy whenever you visit the Tracker website for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.
Your Consent
You agree that Personal Information may be shared under the following circumstances:
Your rights
You have the right to withdraw your consent for us to process your Personal Information at any time. The withdrawal of your consent can only be made by you on the condition that:
How do you contact us?
If you have questions about this Privacy Policy, or wish to amend or update any of your Personal Information you may log into MyTracker or contact us at 0860 60 50 40.
Emergency
Roadside Assistance
Customer Contact Centre
Consumer Queries:
info@tracker.co.za
Business Queries:
productsupport@tracker.co.za