Support

Please be aware that there is a significant risk posed by cyber fraud, specifically affecting bogus or fraudulent emails being sent which advise of a change in banking details.

Tracker will only provide notification of changes to our bank details in a safe, secure and confidential manner. You should verify any requested changes to banking details through confirmation with Tracker, either in person or via a telephone call to a representative of Tracker. Tracker accepts no liability for any loss/damage suffered should payment be made to any “changed” or alternative bank account without following the correct verification process.

Your first month’s instalment is calculated based on the service that you have subscribed to. Tracker services are paid a month in advanced, therefore you will be billed for the first full month following installation plus a pro rata amount from the date of installation for the remainder of the current month. The pro rata amount is calculated based on the number of days in the particular month of installation, your subscription amount and the number of days following installation (including installation day).

E.g.  September has 30 days.  Should your installation take place on the 15th of September, and your subscription fee is R199, your first debit order will be R305.13
(R199 ÷ 30 = R6.63 x 16 = 106.13 + R199 = R305.13)

Effective 1 May 2022, government has approved a secure debit order payment system that allows consumers to have more control over their finances. This system is called DebiCheck. DebiCheck will not be replacing your existing debit order and will only be used in the event that your debit order returns as unpaid. 

Should you default on a debit order, DebiCheck will come into effect and will assist Tracker to recoup the outstanding amount in order to keep your services active. The DebiCheck authorisation amount that you will be requested to approve is capped at five month’s subscription and will only ever be used in unpaid scenarios.

Tracker will attempt to collect the arrears plus current subscriptions via the normal debit order collection process.

Our tracking units are fitted in a number of different locations and for safety and security reasons the location cannot be disclosed.

Step 1: Go to www.tracker.co.za and select ‘Login’ at top right

Step 2: Enter your username and password to access your account

Step 3: Click on the ‘Details’ hamburger menu (the icon next to the down arrow) of the vehicle for which you require the installation certificate

Step 4: Click on the settings icon (car with cog)

Step 5: Navigate to the bottom of the page ‘Email installation certificate to the contract owner’

Step 6: Click ‘Send’

Step 7: The installation certificate will be emailed to the registered email address.

Tracker Website:

Step 1: Go to www.tracker.co.za and select ‘Login’ at top right

Step 2: Enter your username and password to access your account

Step 3: Click on the ‘Details’ hamburger menu (the icon next to the down arrow) of the vehicle for which you require the trip log report

Step 4: Click on the ‘Trip Logbook’ tile

Step 5: Select the date range for your report

Step 6: Click on ‘get trips, or select ‘export’

Step 7: Insert email address and hit ‘Send

Tracker Connect App:

Step  1: Login to the Tracker Connect App

Step 2: Select the vehicle for which you require the trip log

Step 2: Click on the ‘Trip Logbook” tile

Step 3: This will provide you with a summary of the latest trips travelled.  In order to specify date ranges and export reports, please login via the Tracker website.

Contact Tracker timeously to select one of the options below:

If you sell the vehicle before the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (early cancellations costs apply).
• You can continue to pay the monthly fee until the end of the contract period.
• The new owner can opt to take over your contract.

If you sell the vehicle at the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (no cost and one calendar month's notice will apply).
• The new owner can initiate a new contract which utilises the existing unit.

Tracker Recover and Tracker Protect
Log onto the Tracker Connect App to view your vehicle’s activity.

Tracker Care
Log onto the Tracker Connect App or onto the MyTracker site to view your vehicle’s activity.

The delay may have been caused by a system issue.
Please contact Tracker on 0860 60 50 40.

Call our National Emergency Contact Centre on 0800 13 23 23.

The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.

Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles.

By logging onto the MyTracker website or downloading the Tracker Connect App from your phone’s App store.

If you accidently press your assist button, Tracker will give you a call to check if everything is fine.

CASH: When the client pays for installation and is on a month-to-month contract.

FREE FITMENT: Client enters into a 36-month agreement and does not pay for installation.

PREPAID: 36-month subscriptions are paid for in advance.

Yes you can; however a service fee of R595.00 will be applicable.

Contact Tracker Product Support on 0860 60 50 40 and select options: 2, 1 and 2.

Step 1: Go to www.tracker.co.za and select ‘Login’ at top right

Step 2: Enter your username and password to access your account

Step 3: Click on the ‘Details’ hamburger menu (the icon next to the down arrow) of the vehicle for which you require the installation certificate

Step 4: Click on the settings icon (car with cog)

Step 5: Navigate to the bottom of the page ‘Email installation certificate to the contract owner’

Step 6: Click ‘Send’

Step 7: The installation certificate will be emailed to the registered email address.

Tracker Website:

Step 1: Go to www.tracker.co.za and select ‘Login’ at top right

Step 2: Enter your username and password to access your account

Step 3: Click on the ‘Details’ hamburger menu (the icon next to the down arrow) of the vehicle for which you require the trip log report

Step 4: Click on the ‘Trip Logbook’ tile

Step 5: Select the date range for your report

Step 6: Click on ‘get trips, or select ‘export’

Step 7: Insert email address and hit ‘Send

Tracker Connect App:

Step  1: Login to the Tracker Connect App

Step 2: Select the vehicle for which you require the trip log

Step 2: Click on the ‘Trip Logbook” tile

Step 3: This will provide you with a summary of the latest trips travelled.  In order to specify date ranges and export reports, please login via the Tracker website.

Contact Tracker timeously to select one of the options below:

If you sell the vehicle before the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (early cancellations costs apply).
• You can continue to pay the monthly fee until the end of the contract period.
• The new owner can opt to take over your contract.

If you sell the vehicle at the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (no cost and one calendar month's notice will apply).
• The new owner can initiate a new contract which utilises the existing unit.

By logging onto the MyTracker website or downloading the Tracker Connect App from your phone’s App store.

The delay may have been caused by a system issue.
Please contact Tracker on 0860 60 50 40.

Yes, the odometer reading can be updated on the MyTracker website. Alternatively you can contact 086 060 5040.

The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.

Cash
When the client pays for installation and is on a month-to-month contract.

Free fitment
Client enters into a 36-month agreement and does not pay for installation.

Advanced payment
Client opts to pay a subscription in advance for up to 6, 12 or 36-months.