Rapid care and protection at your fingertips

Imagine these moments:

• Your car breaks down in an unsafe location and you need security until roadside assistance arrives.
• A suspicious person is banging on your door and you need immediate protection.
• Your 11-month-old baby is struggling to breathe and has a fever.
• Your 42-year-old spouse is showing signs of a stroke.
• Your 80-year-old parent, living in another province, has fallen and is struggling to breathe.

What would you do?

Safety is a basic human need and getting help quickly can make all the difference. Whether it’s a security threat or medical emergency every second counts and getting help needs to be immediate, simple, and reliable.

Tracker CareGuard offers rapid mobile emergency response anywhere in South Africa, at any time of the day or night. In partnership with technology platform Aura, the service connects subscribers to help through something most of us use every day – WhatsApp.

With just a few taps, subscribers drop a location pin in WhatsApp to request immediate assistance. That pin triggers an automated alert to a nationwide network of more than 1,500 armed responders and medical professionals. The closest available responder is dispatched and navigated directly to the emergency using precise geo-location data.

Responders receive the subscriber’s profile on an in-vehicle device, allowing them to identify the person immediately on arrival. Subscribers, in turn, receive the responder’s details, so they know exactly who is coming to help and can track their arrival.

It’s simple. It’s fast. And it works.

Every one of the scenarios above happened in real life, and each person received assistance through Tracker CareGuard.

• Vehicle breakdown – Security arrived, secured the area, and stayed until the user’s car was safely towed away.
• Security incident – The responder secured the scene and handed the matter over to the police.
• Baby with breathing difficulty – A medical crew provided Immediate Life Support on the scene, after which arrangements were made for hospital transfer.
• Suspected stroke – The medical team stabilised the patient and facilitated urgent hospital admission.
• Elderly parent in distress – Paramedics provided on-scene care and ensured the patient was taken to hospital for further observation.

Emergencies don’t wait. With Tracker CareGuard, you have an immediate, discreet, and reliable way to summon help – anywhere, anytime. Because in life’s most critical moments, you should never have to face them alone. Find out how Tracker CareGuard can protect you.


What should I know?
What is Tracker CareGuard?
Tracker CareGuard is a mobile emergency response service that gives you rapid access to armed security or medical assistance anywhere in South Africa, 24/7. It’s designed to get the right help to you as quickly as possible in an emergency situation.

How does Tracker CareGuard work in an emergency?
In an emergency, you simply open WhatsApp and drop a location pin to request help. That pin triggers an automated alert to a nationwide network of over 1,500 armed responders and medical professionals. The closest available responder is immediately dispatched and navigated directly to your location using precise geo-location data.

What types of emergencies can Tracker CareGuard help with?
Tracker CareGuard supports both security and medical emergencies, including:
• Roadside security at vehicle breakdowns
• Home security threats
• Medical emergencies