Tracker customers asked to call 0800 13 23 23 in case of stolen or hijacked vehicle emergency

Tracker system victim of cybercrime attack: continue to recover vehicles

Johannesburg, Sunday, 2 February 2020 -- Tracker this morning asked customers to contact its emergency contact centre on 0800 13 23 23 in the event of a stolen or hijacked vehicle.

Tracker has been targeted by a cybercrime attack  in the form of ransomware that encrypted information on some systems, disrupting customer access to its services.  However, while customers may not be able to access the Tracker system, the company said that it is continuing to successfully recover vehicles.

The company said that on detecting the malware, it immediately took its systems offline as a temporary precautionary measure, stopping the spread to other areas of its system.  Tracker also deployed its IT and cyber security teams and is working closely with global and local third party experts to resolve the matter.

By Sunday morning, good progress had already been made to recover and restore some of the affected systems.

At this time, there is no indication that any customer data has been compromised or accessed.

Tracker has informed its partners and customers of the disruption to services and will continue to update on the progress made.  Tracker would like to thank its customers for their patience in this regard.