Emergencies can strike anytime, anywhere, and affect anyone. In those crucial first moments, everyday people – not professionals – are often the first to respond. In many emergencies, it’s ordinary individuals with basic first-aid knowledge who make the difference between life and death.

First aid is the immediate care given to someone who is suddenly ill or injured. Sometimes that basic care is all a person needs. In more serious situations, it can prevent the condition from worsening and help keep them alive until medical professionals arrive.

At Tracker, we believe that To Care is to Protect, and there is no greater expression of care than saving a life. While official first-aid training is always the best preparation, there are lifesaving basics everyone can learn right away.

What should I do first in an emergency?

Prioritise safety – Before you help someone, ensure the scene is safe. Then provide care according to what you see and based on your level of training.
Protect yourself – Use gloves or any barrier available to avoid contact with bodily fluids. If you have personal protective equipment (PPE), use it.
Call for help – Call 112 from any mobile phone or 10177 for ambulance services.
Limit movement – Do not move an injured person unless they are in immediate danger, especially if you suspect a head, neck, or spinal injury.
Avoid giving medication – Never administer medication unless you are authorised or the person has their own prescribed emergency treatment, such as an EpiPen.