Legal & Governance

Legal & Compliance

Here you will find all the necessary legal documents to familiarise yourself with, should you consider investing in a Tracker contract. You are welcome to contact us at any time to find out more or request a quote to get your own Tracker.

Tracker Financial Services (Pty) Ltd

Tracker Financial Services TCF Objective Statement — Download PDF

Tracker Financial Services Complaints Resolution Policy —Download PDF

Tracker Financial Services Claims Management Framework — Download PDF

Tracker Financial Services Conflict of Interest Policy — Download PDF

Tracker Customer Bank Details Mandate

Tracker Connect Pty Ltd Customer Banking Details Update Mandate — Download PDF

Tracker Ethics Line

Tracker is committed to the highest ethical standards in conducting our business.

As an organisation we are prepared to make commitments, be judged against our commitments, deliver on those commitments and take responsibility for our actions. Living the Tracker values presents a powerful competitive advantage designed to clearly differentiate us in the business community. At Tracker we each take responsibility for our decisions and actions, we all live service excellence, we all pull together, we each show respect, we are committed to transformation and we all make a plan.

To demonstrate this commitment, Tracker has created a free and anonymous ethics line which is independently managed by Deloitte.

If you are aware of any corporate misconduct, unethical behaviour or illegal activity, it is your responsibility to report it to Tracker.For Complaints or Queries relating to your Tracker units or account, please contact us.

Anyone can call us – 24 hours a day, 365 days a year in English, Zulu, Xhosa, Sotho or Afrikaans.

Online:
www.tip-offs.com

E-Mail:
honesty@ethics-line.com

Free Call Line:
0800 212 761

Free post:
Tip-offs Anonymous,
KwaZulu Natal 138,
Umhlanga Rocks
4320