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General
What should I do if I accidently press my assist button?

​​In the case of you accidently pressing your assist button, Tracker will give you a call to check if everything is fine.​

How many times may I test my assist button?

​The assist button may be tested once every 15 days.

Can I request that my assist button be relocated?

​Yes we can, however a service fee of R550.00 will be applicable

Where can I find the tracking unit in my vehicle?

​Our tracking units are fitted in a number of different locations and for safety and security reasons the location cannot be disclosed.​

How can I be sure that my unit is working after installation?

Tracker Recover and Tracker Protect: Log onto the Tracker Mobile App to view your vehicle's activity.​

Tracker Care: Log onto the Tracker Mobile App or onto the MyTracker site to view your vehicle's activity.


What happens if I sell my car?

​​Contact Tracker timeously to select one of the options below:

  • A. If you sell the vehicle before the end of the agreement:
    • You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or
      installing a new unit in your next vehicle.

    • You can choose to end the agreement (early cancellations costs apply).
    • You can continue to pay the monthly fee until the end of the contract period.
    • The new owner can opt to take over your contract.
  • B. If you sell the vehicle at the end of the agreement:
    • You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or
      installing a new unit in your next vehicle.

    • You can choose to end the agreement (no cost and one calendar months’ notice will apply).
    • The new owner can initiate a new contract which utilises the existing unit.
Can the tracking device be fitted to any make of vehicle?

​Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles​.

How do I acquire a trip logbook for SARS purposes?

​Log onto the MyTracker website by going to www.tracker.co.za . The system will request that you logon with the username

and password provided to you after installation. Select the Trip Logbook option on the left hand side. Select the vehicle, Start

Date and End Date and click on display. At the bottom of the page you will find the option to save the report in the format

suitable to your needs.​

I entered a high risk area but didn’t receive a notification from Tracker

​o The area you may have entered may not be regarded as a high risk area.

o If it is your first time entering the area and you did not receive a notification, contact Tracker.
o If you enter a high risk area frequently, Tracker will stop sending notifications.

Why didn’t I receive my login details after installation?

The delay may have been caused by a system issue. Please contact Tracker on 0860 60 50 40.

Why isn’t my MyTracker password working?

​The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset​.

How do I reset my MyTracker password?
  • ​Password reset can be done on the MyTracker website or via the Tracker Connect App.
  •  Contact 0860 60 50 40 and we can reset the login details for you.
I am receiving excessive Driver Alert Notifications (SMS's)

​Contact Tracker Product Support on 0860 60 50 40 and select options: 2, 1 and 2.

How do I monitor my vehicle?

​By logging onto the MyTracker website or downloading the Tracker Connect Phone App from your phone's App store.

Can I update my odometer reading if it’s incorrect?
Yes, the odometer reading can be updated on the MyTracker website.
Alternatively you can contact 0860 60 50 40.​
How do I monitor my vehicle?

​By logging onto the MyTracker website or downloading the Tracker Connect Phone App from your phone’s App store.

What happens if I sell my car?

​Contact Tracker timeously to select one of the options below:

  • A. If you sell the vehicle before the end of the agreement:
    • You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or
      installing a new unit in your next vehicle.

    • You can choose to end the agreement (early cancellations costs apply).
    • You can continue to pay the monthly fee until the end of the contract period.
    • The new owner can opt to take over your contract.
  • B. If you sell the vehicle at the end of the agreement:
    • You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or
      installing a new unit in your next vehicle.

    • You can choose to end the agreement (no cost and one calendar months’ notice will apply).
    • The new owner can initiate a new contract which utilises the existing unit.
Why isn’t my MyTracker password working?

​The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.

How do I reset my MyTracker password?

  • ​Password reset can be done on the MyTracker website or via the Tracker Connect App.
  • Contact 0860 60 50 40 and we can reset the login details for you.
What is the process if my vehicle is stolen or hijacked?

​Call our National Emergency Contact Centre on 0800 13 23 23.

Why didn’t I receive my login details after installation?

​​The delay may have been caused by a system issue. Please contact Tracker on 0860 60 50 40.​

Payments
What is the difference between cash, free fitment and prepaid?

​CASH : When the client pays for installation and is on a month to month contract.

FREE FITMENT: Client enters into a 36-month agreement and does not pay for installation.

PREPAID: 36 month subscriptions are paid for in advance.​

What is the difference between cash, free fitment and advance payment?

​CASH : When the client pays for installation and is on a month to month contract.

FREE FITMENT : Client enters into a 36-month agreement and does not pay for installation.
ADVANCE PAYMENT : Client Opts to pay a subscription in advance for up to 6, 12 or 36 months.